CryLens Support

How can we help?

If you need help with login, recording, analysis results, or subscriptions, email starklabs2026@gmail.com.

When you contact support

Include your device model, iOS version, app version, and a short description of what went wrong. If you saw an error message, include that too.

Common Questions

  • Google Sign-In is failing. Confirm the app is using the correct iOS client ID and your backend has the matching GOOGLE_CLIENT_ID.
  • Apple Sign-In is failing. Confirm Sign in with Apple is enabled for the app ID and the backend APPLE_CLIENT_ID matches the iOS bundle identifier.
  • Subscriptions are not showing. Confirm products are approved in App Store Connect, mapped in RevenueCat, and the app is using the correct public SDK key.
  • Sandbox purchases do not work. Sign out of your regular App Store account in the simulator or device sandbox prompt and use an App Store Connect sandbox tester account.

Support Request Checklist

When you contact support, include:

  • App version and build number
  • Device model and iOS version
  • Whether the issue is on login, recording, analysis, or subscription purchase
  • Any on-screen error text or screenshots

Privacy and Terms

CryLens also publishes the following legal pages:

Privacy Policy Terms of Use